Zoosk Customer Support Review
Zoosk is nowadays a part of a very large online dating company Sparks.
It has been operating since 2007. They have been through many changes due to the evolution of relationships and online dating styles.
But they are still one of the most popular app to be downloaded on Google store.
Their service is not free to make contacts thus it should be considered as a paying service.
Their success stories are consistently shared on their social media such as Instagram and their official blog.
Zoosk Customer Support Verdict
Zoosk Customer Support is there to help their customers. Since Zoosk is not really a free service, it is important to have a legit customer service.
They also have a lot of information on how to use this service effectively. Users can read those information before signing up for their premium service.
How to Contact
Zoosk has a very thorough Customer support page. They also offer tips and advice.
Users can access the help section from the top menu bar, by clicking the wheel icon.
From the Settings, people can see Help.
Users would be redirected to a new page where there are a lot of FAQ sections as well as tips and advice.
Also, users can see the Contact Us section.
People can use this form to get in touch with them or use this email address. [email protected]
Personally, I got in touch with them because Zoosk offers deactivating an account option however, they do not offer a clear sign of deleting an account.
Soon after the submission, there was an auto reply with a reference number.
Within 48 hours, surprisingly, I received an email with a confirmation of termination of my account.
This came with surprise because I personally did not ask to delete my account but I asked the difference between deactivating and deleting.
Also, users who have used other Spark Networks company’s services such as SilverSingles, EliteSingles, Jdate, Christian Mingle, eDarling, JSwipe, AdventistSingles, LDSSingles, and Attractive World, your email account might be still linked to the old account.
This is worrying fact because they do not delete users’ personal information after the termination,
I noticed this because my email message was still connected and named my previous account name with another service which was also run by Spark Networks.
Zoosk Customer Support online presence
Zoosk Customer Support does not reply to any of their negative reviews on any of their review pages.
There are several posts regarding their customer support being not helpful when they were dealing with membership and some technical issues.