OurTime Customer Support Review

OurTime is a geolocation based dating service for people aged over 50. They started their global service in 2001; however, Match Group recently relaunched European services targeting individual countries.

Each branch has their own marketing teams and strategies. They come across as different services although their names are the same.

OurTime(UK) has a very prompt Customer support representative team. They are very active online thus their presence is everywhere online.

How to get in touch with OurTime Customer support representative

It is very easy to get in touch with OurTime Customer support representative. There is a sign at the bottom of the main paga.

After clicking the link, the new window would open with this new menu.

Another sub menu would appear.

Finally, people can fill in these pop ups.

There are some categories which a user must fill in.

I asked the obvious question.

The usual acknowledgement pop up would appear.

Personally I received an auto reply soon after in my inbox.

After a day, I received a reply with a proper message recommending to join one of their other matching services if you are under 50.

This would show that they do not use a bot operation.

OurTime(UK) Customer support representatives are there to help and support their users.

App Store

OurTime (UK) Customer support representatives are very active online, they reply to all comments on the Apple Store.

This is a very rare operation, they are spending a lot of effort to keep this service a positive one.

Google Play

They also comment back all the review posts on Google Play, they comment back even positive reviews.

sitejabber

However, on sitejabber, OurTime (UK) has only 2 reviews. There is no presence of the OurTime Customer support representative either.

On sitejabber, OurTime (USA, worldwide) has 280 reviews. There is no comment from OurTime Customer support representative.

OurTime Customer support representative Verdict

OurTime (UK) Customer support representative team works very hard. They are replying to all messages personally, and they are commenting back to all posts on Apple and Google stores.

It would be a wonderful thing since OurTime users are over 50s and they are not so tech savvy. They would need more help than the younger generation.

Their support system is very easy to navigate as well.