2022.10.16

Muslima.com Customer Support Report


https://www.muslima.com/

Muslima.com was originally developed by an Australian company Cupid Media which is now a part of Dating Group. It has been providing an international operation for more than 20 years.

Obviously, they are connecting people of muslim faith all over the world. Their operation is a normal standard offering apps, multi languages support and different paying options.

Muslima.com customer support representative Verdict

Muslima.com customer support representative is using Zendesk, thus they provide professional customer service.

They are also commenting back to nearly all review posts on Google app store and Apple app store. Their online presence is very visible.

How to get in touch with Muslima.com customer support representative

At the bottom of the page, there is a link for Contact Us.

This new page would appear, they have all necessary contact details here. They even have a bot chat support on the corner.

They even have a postal address as well as numbers for international contacts.

Muslima.com can be contacted by using [email protected]. Muslima.com is using an external customer service provider Zendesk.

Zendesk was originally developed in Denmark in 2007 but now it is operating from San Francisco. Zendesk was acquired by investment managing companies: Permira and Hellman & Friedman in 2022. A lot of online dating services use their service including Sugarbook and Jolly.

People would get this auto reply from them when they contact support @ muslima.zendesk.com.

People need to follow the instructions to reply.

Personally, I got my answer in one day of waiting. Zendesk is a customer service provider thus they are very reliable.

Online Presence


sitejabber

On a review site Sitejabber, Muslima.com customer support representative had a bit of presence until 2020, but now, they do not reply to their reviews.

On this site, they only have 78 reviews in total, which is a very low number compared to other online dating services.


Trustpilot

On trustpilot, there are some presence from Muslima.com customer support representatives. Their last reply post was a few months ago.

Their replies are individually composed.

Google Play
Muslima.com customer support is nearly replying to all reviews on Google App store.

App Store
Also, on the Apple App store, Muslima.com customer support is replying to all reviews.