LMK Customer Support Review

https://lmk.zendesk.com/

LMK, a Silicon Valley app developed as part of Snapchat, aims to connect people through instant chats, Audio Rooms, and swipes. Recent legal issues resulted in its 2021 Snapchat ban due to a tragic cyberbullying case. While still available on app stores, LMK has seen irregular updates and decreased online presence.

LMK Customer Support Representative is operated by Zendesk like other similar platforms.

LMK Customer Support Representative Verdict

The customer service for LMK, handled by Zendesk, isn’t doing a great job in addressing user concerns. It’s strange because usually, Zendesk offers good service, but LMK seems to be an exception.
Even though Zendesk is usually great at customer support, it seems like LMK’s partnership with them might not be as good or they chose a different package than others or their partnership no longer varied.
People should not expect a swift reply from the LMK Customer Support Representative.

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How to get in touch with LMK Customer Support Representative

By clicking the Contact us sign on their help center, people are easily able to find this contact form. People simply just need to fill this form to get in touch with LMK Customer Support Representative.

Personally, I used the form to get in touch. I have only received the acknowledgement message.

People can also get in touch with them from the app, by going to settings and tapping the Contact us, sign.

This new menu would open up,

And people are able to type some questions,

Then this acknowledge message would pop up.

Sadly, this enquiry was never answered.

LMK Customer Support Representative Zendesk

Zendesk, founded in Denmark in 2007, offers customer support and communication software. Initially popular among startups, it moved to the U.S. with venture capital funding, expanded globally, and went public in 2014.

Despite challenges, like a pricing issue in 2010, Zendesk adapted, grew, and diversified through strategic acquisitions. By 2018, it achieved $500 million in annual revenues.

Zendesk introduced AI features and tools for social media in 2017 and launched the “Sunshine” tool for direct messaging on social media in 2019. It continued evolving, acquiring Smooch in 2019 and announcing a deal with Momentive Global Inc. in 2021.

In 2022, Zendesk faced a significant change as it was acquired by private-equity firms led by Permira and Hellman & Friedman for $10.2 billion, a deal completed in November 2022.

In June 2023, Zendesk expanded its capabilities by acquiring Tymeshift.

LMK Customer Support Representative Online Presence

LMK Customer Support Representative has no presence on the Apple App store, this could be a result of them not using Zendesk package of replying online comments.

LMK Customer Support Representative has also no presence on the Google App store, this is unusual for a platform like them.

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