Slowly.app Customer Support Review


SLOWLY is a unique geosocial networking app originally developed by Kevin Wong Ho-yin and JoJo Chan Sau-wun. What sets SLOWLY apart is its distinctive messaging concept: users can send a message or letter only once, recreating the traditional penpal experience, with message delivery times based on geographical distance. Launched on iOS in 2017 and Android in 2018, Slowly garnered significant recognition, earning “App of the Day” titles in over 30 regions on the App Store and the “Best Breakthrough App” award from Google Play in 2019, amassing a million users by January that year. In September 2019, SLOWLY expanded with a web version (v5.0) and added features like Dark Mode, audio notes, and letter sending without affecting sent/received stats in 2020 (v6.0). The app also introduced “Slowly PLUS,” offering users expanded friend limits, topic and region exclusions, and photo sharing.

SLOWLY customer support representative Verdict

SLOWLY customer support representatives there to help people. Although, they do not have any presence online which is very unusual for a service like this.

They are not very active on their social media thus it would be the best to get in touch with them via request form or email.

How to contact Slowly.app Customer Support


SLOWLY offers a help page. Users would be able to get a lot of supportive information here.

You can easily reach out to the SLOWLY customer support team through multiple channels. Whether you prefer email, social media, or direct messaging, they’ve got you covered. Drop them a line at [email protected], or connect via Facebook Messenger. For Twitter enthusiasts, you can engage with them at @slowlyapp. They’re here to assist you with any inquiries or assistance you may need.

People also can fill this form.

Personally, I used email [email protected] to ask a question regarding getting a letter in a language which I did not know, also, having a translation function. I got a very swift reply.

SLOWLY customer support representative online presence

App Store

On the iOS app store, SLOWLY customer support representatives posted only one reply.

Google Play

On the google app store, SLOWLY customer support representatives surprisingly have zero presence.